Refund Policy

14-day money-back guarantee

If Snugpic Pro is not right for you, you get your money back. You can ask for a full refund within 14 days of any payment: the first purchase, any renewal, or a Lifetime purchase. No reason needed.

This covers and goes beyond the 14-day right of withdrawal that consumers have in the EU.

How to ask for a refund

Request it in the customer portal linked in your purchase email, or email support@snugpic.com from the address you used to buy. Refunds are processed by Polar, our merchant of record, to your original payment method. Depending on your bank it can take 5–10 business days to show up.

What happens after a refund

Your licence key is revoked and Pro switches off within about a day. If it was a subscription, it is cancelled so you are not charged again.

After 14 days

You can still cancel a subscription at any time, and you keep Pro until the end of the period you paid for. We do not refund partial periods after the 14 days, except where the law or our Terms say otherwise.

Before a chargeback

Please contact us first at support@snugpic.com. A refund is faster for you and avoids dispute fees.